Privacy Policy

In Good Hands Chiropractic Pty Ltd’s Commitment
In Good Hands Chiropractic Pty Ltd represents its patients and is dedicated to providing professional chiropractic services. This Privacy Policy outlines how we manage personal information.

Introduction
In Good Hands Chiropractic values the relationships we have with our patients and the community. We recognize the importance of maintaining the confidentiality of personal information. We are subject to the Privacy Act 1988 (Cth) and comply with the Australian Privacy Principles outlined in this legislation.

What type of Personal Information does In Good Hands Chiropractic collect?
The majority of personal information we collect pertains to our patients. This includes, but is not limited to, personal details such as year of birth, contact information (address, phone number, email), health information, educational background, and medical history. We may also collect information related to health insurance and billing details, such as bank account or credit card information.

For non-patients, such as employees, service providers, and others, the information collected will depend on the nature of the relationship and may include contact details and professional qualifications.

In some cases, we collect information from website visitors, such as de-identified data and cookies to enhance website functionality. We do not collect sensitive information from casual visitors to our website.

How does In Good Hands Chiropractic collect Personal Information?
We collect personal information directly from our patients during appointments or through registration and administrative processes. Information may also be provided by third parties, such as health insurers. In some cases, we collect personal information from members of the public who participate in programs or initiatives we run.

Wherever lawful and practical, we offer individuals the option to provide information anonymously. However, failure to provide personal information may limit our ability to provide certain services.

How does In Good Hands Chiropractic use Personal Information?
We primarily collect personal information to provide chiropractic care and other health-related services. We use personal information to:

  • Manage patient appointments, billing, and membership services.
  • Verify patient identity and respond to inquiries.
  • Provide information on new services or special offers.
  • Improve and develop our services.
  • Conduct research related to our services.
  • Keep patients informed about developments in chiropractic care and our clinic activities.

For non-patients, we use personal information to facilitate the services provided by In Good Hands Chiropractic or to meet contractual obligations.

Disclosure of Personal Information
We do not sell or license personal information. However, we may disclose personal information to third parties to:

  • Provide the services mentioned above.
  • Meet legal requirements or with individual consent.

Where personal information is disclosed to third parties, we take reasonable steps to ensure compliance with the Privacy Act. However, we are not responsible for the misuse of personal information by third parties.

Security and Storage of Personal Information
We take reasonable steps to protect personal information from unauthorized access, modification, or disclosure. Our employees are subject to strict rules regarding access to personal information, and we employ secure systems for storing such data.

While we strive to protect information, no data transmission over the internet is guaranteed to be fully secure, and we are not responsible for the security of information transmitted to us online.

Access to Personal Information
Individuals have the right to access and correct their personal information held by In Good Hands Chiropractic. For security purposes, a written request may be required.

We endeavor to keep personal information accurate and up to date. We encourage patients and others who provide information to notify us of any changes.

Complaints Resolution
In Good Hands Chiropractic is committed to handling complaints about personal information in a fair and responsive manner. If you have concerns about how we handle personal information, please contact us. We aim to resolve complaints within 21 days.

Contacts
For access to personal information or inquiries about our privacy practices, please contact:

In Good Hands Chiropractic Pty Ltd
Shop 26, 301-313 Stanmore Road
Petersham NSW 2049
Phone: 0406230393
Email: info@ingoodhandschiropractic.com.au

If you feel your complaint has not been properly addressed, you may contact:

The Privacy Commissioner
GPO Box 5218
Sydney NSW 1042
Phone: 1300 363 992
Fax: 1800 620 241
Email: privacy@privacy.gov.au